Guides
How to stop a customer from ordering again.
Shopify has no block button. These guides cover every detail you can block a customer by, what each one catches, and where each one leaks.
Start here
How to block a customer on Shopify
The complete map: six blocking methods, what each catches, and which one to reach for first.
4 min read →
Highest impact
Auto-block customers who already cost you a chargeback
Turn a chargeback you already lost into a rule that stops the same person's next order.
· 4 min read
Most common
Block a customer by email address
The fastest rule to create, and the aliasing tricks that make it leak if you stop there.
· 4 min read
Stickier signal
Block a customer by phone number
A harder identifier to swap than email, if you write the number in a format that matches.
· 3 min read
Hardest to fake
Block a customer by address
The parcel has to land somewhere. Field-level address rules are how you use that.
· 4 min read
Use with care
Block a customer by name
Powerful on a rare name, dangerous on a common one. How to tell the difference first.
· 3 min read
Scales best
Block customers by customer tag
One rule that covers a whole list, and grows every time you tag someone.
· 4 min read
Common mistake
Block a specific Shopify customer account
Why disabling an account changes nothing, and what to do instead.
· 3 min read
Explainer
How a community blacklist works
A shared signal from other stores, with a threshold you control. And its limits.
· 4 min read
Straight answer
Can a blocked customer get through with a new email?
The honest answer, including the cases where a determined fraudster still gets through.
· 4 min read
Skip the reading and start blocking.
Install the app, add the first detail you know, and the next matching checkout stops.